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ACNA Webinar Cancellation Policy

CANCELLATIONS, TRANSFERS, AND REFUND POLICY

Registered attendees are required to notify ACNA at the earliest possible opportunity if they are unable to attend a course. ACNA can issue refunds for only those cancellations received at least 3 business days prior to an event date.

Attendees can transfer a registration fee to a substitute attendee.  It is the responsibility of the attendee to locate a substitute.  ACNA can refund payment to an attendee only after a substitute successfully registers and submits payment prior to the start of the class.  ACNA will provide substitution options only if there is an existing waitlist and if a substitute can successfully register and submit payment prior to the start of the class.

If, for any reason, ACNA must cancel an event, all attendees will be issued notice in writing and will receive a full refund within 10 business days of the course date.

ACNA cannot accept substitutions or cancellation, and cannot issue refunds, if:

  • An attendee misses a session. For a completion certificate, attendees must attend the full educational session.
  • A registered attendee who cannot attend fails to contact ACNA at least 10 business days before the event date.
  • An attendee fails to receive webinar instructions due to e-mail bounce or firewall protection.
  • There is a system incompatibility issues at the attendee side.
  • There event must be rescheduled by the speaker.  ACNA will make every effort to accommodate attendees in the event of an unplanned reschedule.
  • An attendee cannot attend an entire session due to any technical issues at attendee site.
  • An attendee is, for any reason, unsatisfied with the presentation or content of the educational session.


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